If you experience connection problems...

The first sign you normally get of your connection freezing is that the sounds 
disappears.

First step is to broadcast a message asking if you are the only one missing the 
sound.  This also alerts the moderator that there is a problem.

If just one other person confirms that he/she HAS sound, then the problem is 
with YOUR CONNECTION or IN YOUR COMPUTER.

If no-one else has sound, then it is the MODERATOR'S CONNECTION - and you 
should alert the moderator through a personal message, if the moderator has not 
already taken the action below:

You can often improve your own connection by logging out and logging in again.  
Use the File botton in the upper left corner of the window for the voice room and 
click on the "Log-out" option on the drop-down menu.  When you log out this way, 
the window remains on your screen, and you do not need to restart the software, 
but can just use the same menu to log in again.  However, this time, you will be 
rerouted through the Internet via a different path - and that might be what you 
needed in order to solve the problem with a bad connection.

When back in, send a message "Refresh", so the moderator can send out the 
last slide once again.  

If the problem persists, then it generally indicates that you have a 
virus-infected computer...  This can sometimes be solved temporarily by shutting 
down the software and restarting it again, or even reloading it from the server 
again.  As you know, the little software program you downloaded is an .exe file -
which means that it is an excuting program.  Viruses very often attach themselves 
to such programs, as it is one of their ways of multiplying themselves.  But this 
little program cannot handle carrying a virus around - it makes it perform too 
slowly - and in 95% of the cases of your sound disappearing even though your 
bandwidth on your Internet connection is sufficient, THIS is the reason...

If you cannot solve the problem during the time the webinar runs, then you are 
always welcome to participate in the same webinar again at a later time.  You 
do this by simply resending your affidavit or a reference to it via hushmail to 
novasol-office@hushmail.com, so we can quickly check and respond by 
sending you the password.